Delivery and handling charges are indicated at the point of sale and are based on weight to provide a fair price to customers. Goods are sent to UK destinations by first class mail. International deliveries are sent via air mail.
We will normally dispatch your order within two business days of your purchase where items are in stock. However, please allow up to 14 days to receive your goods.
We aim to hold stock of DVDs, books and a number of other items. But where goods are made especially for Horse Hero or made to order such as bespoke leatherwork, horse equipment and some clothes, they may take 2-3 weeks. Should there be any unexpected delays, we will contact you and in the event of an unreasonable delay, we will give you the option of cancelling your order and obtaining a refund.
VAT is included in the cost of all products in the Horse Hero Shop at the prevailing UK rate. However, VAT is deducted at the point of sale for orders made from outside the EU.
Goods ordered from us for delivery outside the UK may be subject to import duties and taxes which are normally levied once the parcel reaches its destination country. Any charges for customs must be paid by you. We have no control over these charges as customs policies vary from country to country. Please contact your local customs officer for full details and regulations.
(Note: full terms can be viewed in the bottom navigation.)